Service Desk Leader Professional Certificate SDLPC™
Today, companies are devoting 62% of their efforts to better understand their customers and their expectations in terms of support services. Customers are increasingly looking for personalized attention, which strongly influences their buying experience.
It is critical to understand that customers have clear expectations about how they want to be treated and what they expect from brands. In fact, according to studies, up to 90% of consumers would switch brands if their expectations are not met or if they need to receive exceptional customer service.
Anyone interested in expanding their knowledge of Service Desk, whether they are new or experienced team managers or supervisors.
Understand the fundamentals of Service Desk, including best practices, processes and workflows.
2. Learn how to lead and motivate a Service Desk team, including performance management and conflict resolution.
3. Develop effective communication skills, both verbal and written, to interact with customers and team members.
4. Understand the concepts of incident, problem, change and configuration management and how to apply them in a Service Desk environment.
5. Learn how to measure and improve service desk performance, including tracking key metrics and identifying opportunities for improvement.
6. Develop leadership skills, including decision making, task delegation and time management.
7. Understand current trends in the Service Desk, including artificial intelligence and automation.
8. Learn to work with other leaders and departments in the organization to ensure effective service delivery.
More training available
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OKR Master + OKR Champion Professional Certification (Dual certification)
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Software Project Leader Certification SPLPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Fundamentos Na Lei Geral De Proteção De Dados LGPDF™ (Fundamentals Of The General Law Of Data Protection LGPDF™)
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Remote Worker Professional Certification RWPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Data Storytelling Professional Certification - DSTPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Business Intelligence Analyst Professional Certification BIAPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Business Model Canvas Essentials Professional Certification BMCEPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Business Intelligence Foundation BIFPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Inventory Management Analyst Professional Certification IMAPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Help Desk Professional Certificate HDPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Service Desk Leader Professional Certificate SDLPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Digital Marketing Professional Certificate DMPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Business Agility Professional Certification BAPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Inventory Management Analyst Professional Certification IMAPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Business Model Canvas Professional Certification BMCPC
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
User Stories Foundations Certificate - USFC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Prompt Engineering Foundation Professional Certification - CPEFPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 9001 Lead Auditor I9001LA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 20000 Lead Auditor I20000LA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 20000 Internal Auditor I20000IA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 20000 Foundation I20000F
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 22301 Lead Auditor I22301LA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 22301 Internal Auditor I22301IA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 22301 Foundation I22301F
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 27001 Certified Lead Implementer - I27001CLI
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 27001 Lead Auditor I27001LA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 27001 Internal Auditor I27001IA
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
ISO 27001 Foundation I27001F
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Cybersecurity Awareness Professional Certification - CAPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Ethical Hacking Professional Certification - CEHPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Lean Product Discovery Professional Certification LPDPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Agile Leader Professional Certification ALPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Design Sprint Certification CPDSC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Agile Coach Professional Certificate ACPC®
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Scrum Foundation Professional Certification SFPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Big Data Professional Certificate BDPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Lead Cybersecurity Professional Certification LCSPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Lean Six Sigma Yellow Belt Professional Certification LSSYBPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
CyberSecurity Foundation Professional Certificate CSFPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Design Thinking Professional Certificate DTPC®
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Lean Six Sigma Black Belt Professional Certification LSSBBPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Lean Six Sigma Green Belt Professional Certification LSSGBPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
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Lean Six Sigma White Belt Professional Certification LSSWBPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Innovation Management Professional Certificate IMPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Kanban Essentials Professional Certification KEPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Agile HR Certified Professional AHRCP™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
DevOps Culture Practitioner Certificate DCPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
DevOps Advanced Professional Certification DAPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
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DevOps Essentials Professional Certificate DEPC®
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Artificial Intelligence Expert Certificate CAIEC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Artificial Intelligence Professional Certificate CAIPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
AI Risk Manager Professional Certification - AIRMPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Blockchain Professional Certificate BCPC®
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Generative AI Professional Certification - GAIPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Scaled Scrum SSPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Scrum Advanced Professional Certification SAPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Scrum Developer Professional Certification SDPC™
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Scrum Master Professional Certificate SMPC®
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Scrum Product Owner Professional Certification SPOPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Prospective Planning and Scenario Design
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Public Policies (Cultural, Gender, Elderly, Children and Environmental).
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Institutional / Municipal Strategic Planning
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
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Performance Indicators (MfDR)
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Municipal Development Plans
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Public Value Assessment
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Occupational pathologies
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Workshop: How to be productive in spite of the circumstances
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Inventory Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Statistical Quality Control
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Integral Leadership and Management Workshop
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Operations Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Fundamentals of Statistics and Probability
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
IT Audit
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Formulation
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Soft Skills
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Evaluation
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Quantitative Methods for Decision-Making
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Strategic Project Formulation and Evaluation
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Interpretation of Rule 14001
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Risk Analysis
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Root Cause Analysis
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Interpretation of the ISO 9001 Standard
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Managing for Development Results (MfDR)
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Organizational Climate and Culture and the development of surveys to measure it.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Tailor-made training for your company
We can bring to your company, organization and/or site of interest any of our Business Academy Program trainings. Based on the requirements and needs requested, we design specific and customized training programs.
In addition, if you need any topic that is not included in our Business Academy Program, you can contact the Training and Development Unit and our staff will contact you as soon as possible.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat.