Help Desk Professional Certificate HDPC™
The CertiProf® Help Desk Professional Certificate - HDPC™ is a micro-credential that stands out for organizations and individuals as part of adopting best practices in the IT support industry. Program content includes management skills, financial management, soft skills, help desk techniques and tools, among others. Thanks to the Help Desk Professional Certificate - HDPC™, candidates will improve customer satisfaction by adopting professional help desk components, learn how to standardize and use applications to improve IT best practices, support their peers with knowledge in the proper handling of Help Desk techniques, and have a clear understanding of the importance of a Help Desk professional.
Anyone interested in expanding their Help Desk knowledge, whether new to the subject, experienced, team leaders or supervisors.
Understand the difference between Help Desk and Service Desk.
2. To understand the importance of implementing a Help Desk as a SPOC.
3. Understand the importance of having a clear understanding of the purpose of the help desk by using BSPC™.
4. Understand the characteristics of a professional Help Desk
5. Determine the basic skills needed to participate in the help desk: analyze the relationships with the IT service management process.
6. To understand the projects and financial aspects associated with a Service Desk.
7. Understand the aspects of leadership, service marketing and team development.
8. Determine the current and desired state of maturity of a Help Desk-Obtain the ability to determine the tools necessary for excellent Help Desk performance-Increase Help Desk practices with market trends such as COBIT, ITIL, Agile, Kanban, DevOps, among others-Text Block-Understand the performance measurement tools associated with the Help Desk and the theories of continuous improvement service.
More training available
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Software Project Leader Certification SPLPC™.
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Remote Worker Professional Certification RWPC™
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Business Intelligence Analyst Professional Certification BIAPC™.
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Business Model Canvas Essentials Professional Certification BMCEPC™.
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Business Intelligence Foundation BIFPC™
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Inventory Management Analyst Professional Certification IMAPC™.
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Help Desk Professional Certificate HDPC™
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Service Desk Leader Professional Certificate SDLPC™
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Digital Marketing Professional Certificate DMPC™
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Business Agility Professional Certification BAPC™
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Inventory Management Analyst Professional Certification IMAPC™.
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Business Model Canvas Professional Certification BMCPC
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User Stories Foundations Certificate - USFC™
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Prompt Engineering Foundation Professional Certification - CPEFPC™.
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ISO 9001 Lead Auditor I9001LA
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ISO 20000 Lead Auditor I20000LA
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ISO 20000 Internal Auditor I20000IA
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ISO 20000 Foundation I20000F
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ISO 22301 Lead Auditor I22301LA
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ISO 22301 Internal Auditor I22301IA
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ISO 22301 Foundation I22301F
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ISO 27001 Certified Lead Implementer - I27001CLI
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ISO 27001 Lead Auditor I27001LA
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ISO 27001 Internal Auditor I27001IA
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ISO 27001 Foundation I27001F
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Cybersecurity Awareness Professional Certification - CAPC™.
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Ethical Hacking Professional Certification - CEHPC™.
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Lean Product Discovery Professional Certification LPDPC™.
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Agile Leader Professional Certification ALPC™
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Design Sprint Certification CPDSC™
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Agile Coach Professional Certificate ACPC®
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Scrum Foundation Professional Certification SFPC™
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Big Data Professional Certificate BDPC™
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Lead Cybersecurity Professional Certification LCSPC™.
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Lean Six Sigma Yellow Belt Professional Certification LSSYBPC™.
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CyberSecurity Foundation Professional Certificate CSFPC™.
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Design Thinking Professional Certificate DTPC®
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Lean Six Sigma Black Belt Professional Certification LSSBBPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Lean Six Sigma Green Belt Professional Certification LSSGBPC™.
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Lean Six Sigma White Belt Professional Certification LSSWBPC™.
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Innovation Management Professional Certificate IMPC™
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Kanban Essentials Professional Certification KEPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Agile HR Certified Professional AHRCP™
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DevOps Culture Practitioner Certificate DCPC™.
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DevOps Advanced Professional Certification DAPC™.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
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DevOps Essentials Professional Certificate DEPC®
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Artificial Intelligence Expert Certificate CAIEC™
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Artificial Intelligence Professional Certificate CAIPC™
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AI Risk Manager Professional Certification - AIRMPC™
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Blockchain Professional Certificate BCPC®
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Generative AI Professional Certification - GAIPC™.
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Scaled Scrum SSPC™
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Scrum Advanced Professional Certification SAPC™
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Scrum Developer Professional Certification SDPC™
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Scrum Master Professional Certificate SMPC®
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Scrum Product Owner Professional Certification SPOPC™.
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Prospective Planning and Scenario Design
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Public Policies (Cultural, Gender, Elderly, Children and Environmental).
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Institutional / Municipal Strategic Planning
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
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Performance Indicators (MfDR)
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Municipal Development Plans
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Public Value Assessment
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Occupational pathologies
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Workshop: How to be productive in spite of the circumstances
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Inventory Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Statistical Quality Control
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Integral Leadership and Management Workshop
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Operations Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Fundamentals of Statistics and Probability
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
IT Audit
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Formulation
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Soft Skills
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Evaluation
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Project Management
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Quantitative Methods for Decision-Making
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Strategic Project Formulation and Evaluation
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Interpretation of Rule 14001
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Risk Analysis
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Root Cause Analysis
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Interpretation of the ISO 9001 Standard
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Managing for Development Results (MfDR)
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Organizational Climate and Culture and the development of surveys to measure it.
It is a methodology that seeks to identify and address the root causes of a problem to prevent its recurrence and improve organizational processes.
Tailor-made training for your company
We can bring to your company, organization and/or site of interest any of our Business Academy Program trainings. Based on the requirements and needs requested, we design specific and customized training programs.
In addition, if you need any topic that is not included in our Business Academy Program, you can contact the Training and Development Unit and our staff will contact you as soon as possible.
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