ISO 20000 Internal Auditor I20000IA
ISO/IEC 20000 is a service management system (SMS) standard. It specifies the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to meet agreed service requirements.
This International Standard includes the design, transition, delivery and improvement of services to meet agreed service requirements and provide value to both the customer and the service provider. Require the service provider to have an integrated process-based approach when planning, establishing, implementing, operating, controlling, monitoring, reviewing, maintaining and improving a Service Management System (SMS). We suggest you continue your professional preparation with CertiProf Certified ISO 20000 Lead Auditor (I20000LA).
People interested in monitoring the effectiveness of IT management system implementations and those who want to become ISO/ICE 2000 auditors.
This course will provide you with the necessary knowledge to perform ISO 20000 audits and pass a multiple-choice exam. You will receive the ISO/IEC 20000 Internal Auditor Certificate after passing the exam.
Get to know the general description of ISO/IEC 20000.
2. Identify available certification and qualification schemes.
3. To understand the principles of IT Service Management.
4. Adopt the requirements of an effective ISO 20000 audit.
5. Understand the requirements of pre-audits, formal certification and surveillance audits.
More training available
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Tailor-made training for your company
We can bring to your company, organization and/or site of interest any of our Business Academy Program trainings. Based on the requirements and needs requested, we design specific and customized training programs.
In addition, if you need any topic that is not included in our Business Academy Program, you can contact the Training and Development Unit and our staff will contact you as soon as possible.
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